General Issues
Expand How can I report a lost or stolen card, or request an upgraded card?
To report your card stolen or lost, please contact us utilising the Message Center in on line Banking, see some of our places, or phone a BECU representative at 866.820.2999. Phone charge card help can be obtained every day a seven days a week day.
Expand How can I alter my PIN?
To alter your bank card PIN, get card handy, dial 888.886.0083 and stick to the directions. PIN changes could be required on a daily basis a seven days a week and are effective immediately day.
Expand just how do i spend my charge card?
Bank card payments are accepted via on the web Banking, Cellphone Banking, phone Banking, mail, and in-person at any BECU location.
1. Online: get on Online Banking and then click the re Payments tab. Then click on the red Go button under BECU re re Payments. Stick to the guidelines to choose the bank card account to cover and also the deposit account to debit.
2. Mobile Banking: log on to Cellphone Banking. Then tap the Transfer switch through the reports display screen. Select the deposit account you want to debit, the bank card you intend to spend, additionally the quantity you intend to spend. Before you go, slip the bar that is red the base to your right to submit.
3. phone Banking: to help make a repayment by phone, dial 800.233.2328 and tune in to the prompts. You’ll need your 10-digit deposit account quantity or 16-digit debit card quantity and phone banking PIN to validate your identification before a repayment may be made through the automated system.
4. Mail: to produce a charge card re re re payment by mail, please deliver a check or money purchase payable to BECU together with your payment coupon to:
BECU P.O. Box 84707 Seattle, WA 98124
5. Face-to-face: to create a charge card re re re payment in individual, check us out at certainly one of our places. Please be aware: payments built in individual must be transferred from generally a BECU deposit account. Most BECU retail locations accept cash and check deposits through ATM devices just. Our Everett and Tukwila Financial Centers offer complete teller solutions.
Expand just how do i request a advance loan?
Payday loans may be required utilizing your credit PIN and card at any supported ATM device. Note: BECU doesn’t charge advance loan costs, but non-network ATM charges may use. Instead, you might request a cash loan of $100 or even more face-to-face, on the phone, or through protected texting within on the web Banking. Cash loan demands surpassing $5,000 need a signature.
If you wish to reset your bank card PIN, have your credit card handy and dial 888.886.0083.
Expand just how do i request a line of credit enhance?
To request a credit line increase, you may fill out an application through on line Banking, within the phone at 800.233.2328, or in-person at any one of our places.
Expand just how do i switch my bank card kind?
To modify the sort of charge card you’ve got, contact us at 800.233.2328, deliver us a message that is secure on line Banking or the BECU mobile application, or see some of our places. Note: prices might differ across various card kinds. To learn more about bank card prices and charges, see BECU customer Lending Rates & associated Disclosures – bank cards.
Expand just how do i put up payments that are automatic?
Automated re re payments may just be put up from A becu checking, savings*, or cash market* account. You may possibly decide to spend either the minimal payment due or the declaration stability. To demand automatic repayments on your bank card account, give us a call at 800.233.2328, deliver us a safe message in on the web Banking or the BECU mobile application, or check us out at any one of our places.
Expand just how do i dispute a deal?
To dispute a deal on your own bank card account, very very very first effort to eliminate the matter using the vendor. In the event that vendor will not cooperate, contact us at 800-233-2328, send us a message that is secure on the web Banking or perhaps the BECU mobile application, or check us out at any one of our areas when the deal has published for your requirements. A Cardholder Dispute Form can be needed. Please be aware, transactions should be disputed within 60 times through the date you get your declaration.
Expand Does BECU support electronic wallets?
Yes, BECU bank cards currently support Bing Pay, Samsung Pay, Apple Pay, Garmin Pay and Fitbit Pay.
Expand just how do i register my bank card within my electronic wallet?
To setup Bing Pay or Samsung Pay money for the first-time, be sure you are operating Android OS 4.4 or more along with the software set up on your own unit. When set up, start the application, faucet next, and proceed with the instructions that are on-screen trigger the service.
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To setup Apple Pay, make fully sure your unit is running iOS 8.0 or more. Start the Passbook application in your Apple unit and proceed with the on-screen directions to trigger the service.
Expand How can I add an authorized individual to my account?
The main or joint cardholder must request to add an official individual. To take action, contact us at 800.233.2328, deliver us a message that is secure on line Banking, or check us out at any one of our places. Note: BECU will not report bank card authorized users to credit agencies.